Theme Park Reservations

Theme Park Support

What to Expect As An Agent

Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.

Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities and Cirque du Soleil performances.

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

365 days per year

7:00am -11:00pm EST

Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both.

Starting Pay: $10.00 per hour (Dining)

Starting Pay: $12.00 per hour (Reservations)

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