What to Expect As An Agent

​

​

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

a vehicle that won’t start

flat tire(s)

keys locked inside a car

vehicle out of gas

vehicle in an accident

 

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

 

Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English
• Demonstrate a proven ability to deal with challenging customers and situations
• Be confident inability to achieve metrics
• Build and maintain strong working relationships through exceptional communication
• Provide proven problem-solving capabilities to deliver practical solutions
• This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of intervals offered fall in these drive time windows
• A working knowledge of google maps and other mapping resources.

 

Equipment Requirements

 

 

PC Requirements:

​

*No Chromebooks or Mac systems are capable

 

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

​

**Any other equipment needed will be listed in the Opportunity Announcement**

 

Available Hours

 

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

 

Starting Pay: $12.00 per hour

​