What to Expect As An Agent

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• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

- a vehicle that won’t start

- flat tire(s)

- keys locked inside a car

- vehicle out of gas

- vehicle in an accident

 

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

 

 

Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English
• Demonstrate a proven ability to deal with challenging customers and situations
• Be confident inability to achieve metrics
• Build and maintain strong working relationships through exceptional communication
• Provide proven problem-solving capabilities to deliver practical solutions
• This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of intervals offered fall in these drive time windows
• A working knowledge of google maps and other mapping resources.

 

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System & Equipment Requirements

 

*No Chromebook or Mac systems are capable

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• Computer with 16 GB RAM or higher (Required for newer clients)

• Dual Monitors (Highly recommended; some clients require it)

• Hardwired Ethernet Connection (Wi-fi is not allowed)

• CPU Requirements: Intel Core i5 (6th Gen or newer) OR AMD equivalent

• Operating System: Must have the latest version of Windows 11 (fully updated) - Windows 10 is not supported by most clients

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**Any other equipment needed will be advised of upon enrollment**

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Available Hours

 

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

 

Starting Pay: $12.00 per hour

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