What to Expect As An Agent

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• Responding to general inquiries

• Describing the booking options

• Explain billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls or to other client-designated internal support departments or client account representatives

 

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Capabilities of Top Performing Agents for this Program

 

• Outstanding problem-solving skills

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

 

 

System & Equipment Requirements

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*Chromebook & Mac systems are NOT compatible

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• Computer with 16 GB RAM or higher (Required for newer clients)

• Dual Monitors (Highly recommended; some clients require it)

• Hardwired Ethernet Connection (Wi-fi is not allowed)

• CPU Requirements: Intel Core i5 (6th Gen or newer) OR AMD equivalent

• Operating System: Must have the latest version of Windows 11 (fully updated) - Windows 10 is not supported by most clients

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**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

 

Monday- Friday    8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

 

Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday

 

Starting Pay: $12.50 per hour (Customer Service)