• • Respond to “Where is my order?” calls

  • Assisting customers with product questions

  • Placing new orders/volume orders

  • Handling existing orders: returns/replacements

  • Provide store-specific support

  • Tracking shipments

  • Gift Card/Loyalty Card support

  • Dispositioning all calls

  • Deliver first call resolution with white glove service

 

Capabilities of Top Performing Agents for this Program

 

• • Have agents that are fluent, both written and verbal, in English

  • Demonstrate a proven ability to deal with challenging customers and situations

  • Are confident in their ability to achieve metrics

  • Build and maintain strong working relationships through exceptional communication

  • Provide proven problem-solving capabilities to deliver practical solutions

  • Expertly navigate the Internet and demonstrate a working

  • knowledge of Microsoft Office programs such as Outlook, Excel and Word

  • Type 25+ words per minute

  • Demonstrate a working knowledge of a variety of sports and outdoor activities

  • Have previous customer service experience within a call center/call handling environment

 

Equipment Requirements

 

PC Requirements:

*No Chromebooks or Mac systems are capable

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Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

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**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

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Monday- Friday 8:00 AM – 12:00 AM EST

 

Sunday – Saturday 8:00 AM – 12:00 AM EST

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Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

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Starting Pay: $11.00 per hour