What to Expect As An Agent

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• Responding to general inquiries

• Describing the booking options

• Explaining billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls to Client customer service when required

• Additional services as mutually agreed upon by Client 

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Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English

• Outstanding problem-solving skills

• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

• Provides knowledgeable, friendly and eloquent customer service     

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System & Equipment Requirements

*No Chromebooks or Mac systems are capable
 

• Computer with 16 GB RAM or higher (Required for newer clients)

• Dual Monitors (Highly recommended; some clients require it)

• Hardwired Ethernet Connection (Wi-Fi is not allowed)

• CPU Requirements: Inter® Core i5 (6th Gen or newer) OR AMD equivalent

• Operating System: Must have the latest version of Windows 11 (fully updated) - Windows 10 is not supported by most clients

 
**Any other equipment needed will be advised of upon enrollment**

Available Hours

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Monday- Friday 8:00 AM – 11:00 PM EST 

 

Sunday – Saturday 9:00 AM – 9:00 PM EST 

 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

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Starting Pay: $12.50 per hour