What to Expect As An Agent

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• Assist members: 

  • With transportation to and from appointments. 

  • In resolving issues with previous appointments. 

  • With a transportation recovery where a scheduled trip has failed. 

  • With benefits eligibility.

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.​

 

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Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly, and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

 

System & Equipment Requirements

 

*No Chromebook or Mac systems are capable

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• Computer with 16 GB RAM or higher (Required for newer clients)

• Dual Monitors (Highly recommended; some clients require it)

• Hardwired Ethernet Connection (Wi-fi is not allowed)

• CPU Requirements: Intel Core i5 (6th Gen or newer) OR AMD equivalent

• Operating System: Must have the latest version of Windows 11 (fully updated) - Windows 10 is not supported by most clients

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**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

 

Monday-Friday 7 am-8 pm EST

**No Weekends***

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Client requests agents service 20 hours per week, 4 hours on Monday

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Starting Pay: $13.50 per hour 

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